You need help with the size?

No problem, first go to the model you like. Our clothes have different fits, so we equipped our website with a modern size advisor that helps you to choose the right size. This is available in all products, you just have to enter your body mass and after a few seconds the right size for you will be showed.

In a second step you can send us your measurements (insert in comments when ordering) or send us a picture (only upper body with a t-shirt and without face for privacy) so that our artisans can check if the selected size fits or advise you if necessary.

Contact details e-mail: assistenzaonline@leathertrend.it or by whatsapp: 3497967107

Please note: The size chart is purely informative, we recommend you to send us a picture or the measurements, because the garments do not all have the same fit.

Would you like a different color that is not on our site?

Choose in the color chart you find HERE, and enter the color reference code in the notes of your order. In case that your favorite color it not in the product sheet you can communicate the color you prefer and we will (if possible) made it especially for you.

Note Please: This operation could involve a small additional cost. You will be contacted by the company to agree on it. 

Can I place the order and then send you all the information to check the size?

Of course it would be better if you first proceed with the order and then send us all information for the size verification. Which we will modify in your order if needed and always indicating the name or order number.

The sizes doesn't fit? We can change it no problem!

Let us know you need a size change by filling out our exchange form HERE and emailing it to us at assistenzaonline@leathertrend.it. Close the box and do not tamper with the warranty seal on the garment. After that, arrange with us the day for the courier to pick it up directly at your home. All you need to do is print the return label that we send you and attach it on the box. Once we receive the jacket and check the integrity, the new size will be sent it to you.

Is the size change always free?

YES but only in ITALY you can change the size for free (if no discount code was used at the ordering) otherwise a minimum cost of € 10.00 must be paid. You can find the size change HERE

After how long I can I replace the size?

As soon as possible, but no later than 14 days after delivery of the product.

Can I return the product if it does not meet my requirements?

Of course. Returning the product is provided by law, but you must inform the company about the reason. You can do this by filling out the return form. All within the 14 days prescribed by law from the date of receipt of the product. The return costs 14,00 € (cost of shipping) Once we have received the return and checked the integrity of the product, you will be refunded (same payment method as the order), within 7 working days. For custom made products, the return is not possible, but the company is always ready to find the best solution.

I would like to customize a product, which is not on your site, how can I proceed?

You need to contact the company and explain the type of customization by checking the feasibility and costs. Product returns are not provided for customized products.

If the jacket I like is not available in the color I would like, how can I do it?  

You can choose from the color chart on the site and place the order by communicating the color change, which has no additional cost.

I have problems to place the order, I can not complete the payment.

Please contact our customer service at +39 0825183119 or +39 3497967107 we will help you to solve the problem.

After years a leather jacket bought from us has a tear, how can I fix it?

Our customers come first of all, just send us a picture of the tear and we will evaluate the feasibility of the repair and the minimum costs.

I would like a double inside pocket for my mobile phone, can I request it?

Of course all the small changes being artisan manufacturers and without additional costs.

Are your products guaranteed in real leather ?? And made entirely in Italy?

Our jackets are guaranteed in real Italian leather (mainly lambskin) and are handmade by us as described in the internal label with special NFC (anti-counterfeiting) and QR-CODE system that guarantee the certification of quality and originality.

Can I pay on delivery?

The method of payment on delivery is accepted ONLY IN ITALY and Only in Cash, after the order you will be contacted to confirm and arrange the day of delivery.

I would like the jacket in a color not in our catalog is it possible?

Yes, you can choose a different color from those in the catalog, see the color card HERE then by contacting us we will agree for the supplement and the measures. Customized products cannot be returned.

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