FAQ

Questions & Answers

How can I choose the right size?

For each jacket, on the product page you will find two useful tools to help you determine the correct fit: the virtual fitting room, which suggests the ideal size based on your data, and the size chart, designed to compare measurements and proportions in more detail. Used together, they make it easy to find the size that suits you best. In addition, you can consult our size guide. If you still have any doubts, feel free to contact us: our team is available to provide dedicated support in choosing the right size.

Can I send you all the information for size verification after placing the order?
Of course, we always advise our customers to place their order first and only then to send us the material for size verification (please state your name or order number in the e-mail or WhatsApp message). If necessary, we will change the order to the correct size.
How does the size change work?

You can request an exchange only for a different size or color of the same item (if available) or for a different model if authorized by the company. If you want to request a size exchange, please fill out and send the size change form via email to assistenzaonline@leathertrend.it. We will send you the return instructions and arrange for the courier pickup at your address. All you need to do is place the item in its original box without tampering with the warranty seal, securely close the package, and attach the shipping label we will provide. As soon as we receive the jacket and verify its integrity, we will send you the new item.

Is the size change always free of charge?

The first size exchange is free for shipments within Italy. For shipments to other countries, we are unable to offer a free exchange. In such cases, the company and the customer each agree to cover their own shipping costs: the customer is responsible for returning the merchandise, while the company will ship the correct size. Any customs duties, import taxes, or other ancillary charges remain the responsibility of the customer.

After how long can I request a size change?
If you need a size change please contact us as soon as possible. You can make your request no later than 14 days after delivery of the product.
I would like a colour not present on the site. Is it possible to request this type of customisation?

Find the color in the nappa or suede color chart and enter the color code in the notes section of your order. If your preferred color is not included in our selection, you can let us know, and we will create it for you. NB: This operation may involve additional costs. You will be contacted by our company to agree on these.

Can I return the product?

Of course, returns are provided by law. If you wish to make a return, you can start the procedure within 14 days from the receipt of the item. Please note that the return has a cost of €14.00 and can be requested either online or by filling out the return form.

Online return

To request an online return, the customer should proceed as follows:

1. Go to the "Order History" section in your account.

2. Select the order from which you wish to return an item by clicking on "Details".

3. Select the product(s) you wish to return by ticking the checkbox next to the product name(s).

4. Add the quantity to be returned (if you need to return more than one item).

5. (optional) In the "Merchandise Return" section, add an explanation so that the Leather Trend team can better understand the reason for the return.

6. Click on "Request a return".

Return Form

You can also choose to use the return form, filling it out completely and sending it by post to the following address: LEATHER TREND Di M. D'Arienzo, registered office at Via Cioppo San Vito 54 - 83029 Solofra (AV) or by sending an email to ordini@leathertrend.it. To receive the refund, you must return the products in compliance with the conditions indicated on our website, by shipping the package via the courier indicated by LEATHER TREND or another courier of your choice.

As soon as we receive the returned goods, we will verify the integrity of the warranty seal and the product itself, and we will process your refund within 7 working days using the same payment method you used to place the order. Please note: It is not possible to return jackets that have been customized according to the customer’s specifications, but we are always available to find the best solution for both parties.

Is it possible to have a custom-made or personalized jacket made?

Of course. Our master artisans are at your disposal to create a unique piece. For more information, you can visit the dedicated page.

What should I do if I can't place an order?

Contact us at +39.3497967107 or via WhatsApp and our customer support team will help you resolve the issue as quickly as possible.

Can a jacket be repaired?

With our repair service, you can restore your leather jackets to their former glory and functionality. Visit the dedicated page for more information.

Are your jackets made of real leather? Are they made entirely in Italy?
Our jackets are always and only made of genuine Italian leather (mainly lambskin) and are handmade as described in the internal label with NFC (anti-counterfeiting) and QR-CODE system, which guarantees the quality and originality of each product.
Can I pay on delivery?
No, this is not possible. Eventually, you can request cash on delivery by contacting customer service and, if it is approved, a deposit on the order will be required. After completing your order, we will contact you to arrange delivery. Please note that the courier may also be equipped with POS, but this service is not always available as it is at the discretion of the shipper. N.B.: Cash on delivery charges amount to 10 euros and must be paid in advance when confirming your order
How can I track my order?
From the moment your order is received at our offices, you will receive updates on the production and shipment of your order by e-mail. At the time of dispatch, a tracking code will be applied to your parcel. This code will be sent to you automatically by the courier and you will be able to follow the movement of your parcel to its destination.
Can I also find your products in physical shops?
No, our only point of sale is our headquarters in Solofra, Via Cioppo San Vito 54. In addition, we are present at industry events throughout Italy. Contact us to find out about our next steps.
Can I come to your premises to see the garments and maybe buy them?
Of course. You can make an appointment by calling +39 349 796 7107.
Your operators are not online and your offices are closed. How can I contact you?

When our chat is offline and our stores are closed, you can leave us your email and a phone number using our chat, or send us an email at assistenzaonline@leathertrend.it, or a message on WhatsApp. One of our representatives will get back to you as soon as possible to provide you with all the support you need.

What is ‘light lining’?
The light lining is usually made of cotton or, alternatively, of polyester twill. It is used to line a spring garment.
What is a 60g filling?
The 60g filling is made of a material called ‘Valtherm’ with a thickness of 6mm, which is soft and ideal for temperatures around 20°C, particularly suitable for the autumn period. It is a padding equivalent to a cotton jumper. It is not advisable to increase the size you normally use.
What is a 150g filling?
The 150g filling is used for optimal duvets during winter, even at temperatures close to zero. The thickness is 1.5 cm, soft. For this type of filling, it is recommended to buy one size larger than usual.
What is the Valtherm?
Valtherm is a special wadding that is also used for snow clothing, acting as a thermal insulator. This is based on a physical principle that explains how air is one of the best insulators. Just think of double glazing, which, using the same principle, blocks the flow of cold air from outside, keeping the heat inside our homes. The same principle is used for Valtherm which, thanks to its honeycomb structure, uses the microspaces created by the thousands of small ‘cells’ that make it up to form an ‘air chamber’ inside. In addition to providing heat, the Valtherm is also BREATHABLE, as its structure allows water vapour and sweat to escape. Thanks to its meticulous manufacture, it is a remarkably light and soft material which, thanks to a special treatment, has a reduced thickness, specially designed so as not to compromise the style and design of the clothing, without compromising the high degree of protection against the cold.

Didn't find the answer you were looking for?

Get in touch with us!

CUSTOMER SERVICE

E-mail: assistenzaonline@leathertrend.it

Telephone: +39.349 796 7107

Office hours:
Monday to Saturday, 8:30 to 19:00; Sunday closed

By postal service:
LEATHER TREND
Via Cioppo S. Vito, 54
83029 Solofra (AV)
Italy

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