FAQ
Questions & Answers
For each jacket, on the product page you will find two useful tools to help you determine the correct fit: the virtual fitting room, which suggests the ideal size based on your data, and the size chart, designed to compare measurements and proportions in more detail. Used together, they make it easy to find the size that suits you best. In addition, you can consult our size guide. If you still have any doubts, feel free to contact us: our team is available to provide dedicated support in choosing the right size.
You can request an exchange only for a different size or color of the same item (if available) or for a different model if authorized by the company. If you want to request a size exchange, please fill out and send the size change form via email to assistenzaonline@leathertrend.it. We will send you the return instructions and arrange for the courier pickup at your address. All you need to do is place the item in its original box without tampering with the warranty seal, securely close the package, and attach the shipping label we will provide. As soon as we receive the jacket and verify its integrity, we will send you the new item.
The first size exchange is free for shipments within Italy. For shipments to other countries, we are unable to offer a free exchange. In such cases, the company and the customer each agree to cover their own shipping costs: the customer is responsible for returning the merchandise, while the company will ship the correct size. Any customs duties, import taxes, or other ancillary charges remain the responsibility of the customer.
Find the color in the nappa or suede color chart and enter the color code in the notes section of your order. If your preferred color is not included in our selection, you can let us know, and we will create it for you. NB: This operation may involve additional costs. You will be contacted by our company to agree on these.
Of course, returns are provided by law. If you wish to make a return, you can start the procedure within 14 days from the receipt of the item. Please note that the return has a cost of €14.00 and can be requested either online or by filling out the return form.
Online return
To request an online return, the customer should proceed as follows:
1. Go to the "Order History" section in your account.
2. Select the order from which you wish to return an item by clicking on "Details".
3. Select the product(s) you wish to return by ticking the checkbox next to the product name(s).
4. Add the quantity to be returned (if you need to return more than one item).
5. (optional) In the "Merchandise Return" section, add an explanation so that the Leather Trend team can better understand the reason for the return.
6. Click on "Request a return".
Return Form
You can also choose to use the return form, filling it out completely and sending it by post to the following address: LEATHER TREND Di M. D'Arienzo, registered office at Via Cioppo San Vito 54 - 83029 Solofra (AV) or by sending an email to ordini@leathertrend.it. To receive the refund, you must return the products in compliance with the conditions indicated on our website, by shipping the package via the courier indicated by LEATHER TREND or another courier of your choice.
As soon as we receive the returned goods, we will verify the integrity of the warranty seal and the product itself, and we will process your refund within 7 working days using the same payment method you used to place the order. Please note: It is not possible to return jackets that have been customized according to the customer’s specifications, but we are always available to find the best solution for both parties.
Of course. Our master artisans are at your disposal to create a unique piece. For more information, you can visit the dedicated page.
Contact us at +39.3497967107 or via WhatsApp and our customer support team will help you resolve the issue as quickly as possible.
With our repair service, you can restore your leather jackets to their former glory and functionality. Visit the dedicated page for more information.
When our chat is offline and our stores are closed, you can leave us your email and a phone number using our chat, or send us an email at assistenzaonline@leathertrend.it, or a message on WhatsApp. One of our representatives will get back to you as soon as possible to provide you with all the support you need.
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CUSTOMER SERVICE
E-mail: assistenzaonline@leathertrend.it
Telephone: +39.349 796 7107
Office hours:
Monday to Saturday, 8:30 to 19:00; Sunday closed
By postal service:
LEATHER TREND
Via Cioppo S. Vito, 54
83029 Solofra (AV)
Italy